Weedeliver FAQ

Everything you need to know about ordering cannabis delivery through Weedeliver. Can't find your answer here? See the Support section at the bottom of this page.

Getting Started

What is Weedeliver?
Weedeliver is a cannabis delivery marketplace connecting you with licensed, independently-owned recreational dispensaries across Washington DC, Alexandria VA, Springfield VA, and Portsmouth VA. Browse real menus from multiple dispensaries in one place, order, and track your delivery live.
What areas do you deliver to?
We currently deliver to Washington DC, Alexandria VA, Springfield VA, and Portsmouth VA. Arlington VA, Silver Spring MD, Fairfax VA, Falls Church VA, and Capitol Heights MD are coming soon. Enter your address on the homepage to confirm coverage at your location.
How long does delivery take?
Most orders arrive in 35-45 minutes from a nearby dispensary, depending on your location and current order volume. You can track your order's real-time status once it's placed.
Do I need an account to order?
No account required - you can check out as a guest. Creating a free account is still recommended: it lets you save your delivery address, track order history, and earn Weedeliver rewards points, but it is optional.

Ordering & Payment

How do I place an order?
Enter your delivery address, browse dispensaries and products near you, add items to your cart, and check out. If you're not sure what to get, our AI budtender chat can help you find something based on real product data.
What payment methods are accepted?
Credit/debit card and cash on delivery, depending on the dispensary. Card payments are processed securely - we never store your full card number on our servers. You can also earn and redeem Weedeliver rewards points toward future orders.
Is my personal information kept private?
Yes. Your information is used only for order processing, delivery, and account management. See our Privacy Policy for full details on what we collect and how it's used.
Can I track my delivery?
Yes - once your order is placed, you can track its status in real time from your account, from order confirmation through delivery to your door.

Age Verification & Compliance

What do I need to receive my order?
A valid, government-issued photo ID matching the name on your account, confirming you're 21 or older (or a valid medical marijuana card where applicable). Every delivery is ID-checked at the door - no exceptions.
Is Weedeliver legal?
Yes. Every dispensary on Weedeliver is independently licensed and operates within DC/MD/VA cannabis regulations. See our Terms and Conditions for the full picture.
Can I return or exchange a product?
Due to health and safety regulations governing cannabis products, we're unable to offer returns or exchanges once a product leaves the dispensary. If you receive a damaged or incorrect item, contact us within 24 hours and we'll work with the dispensary to make it right.

Still need help?

Our support team is here for anything not covered above - order issues, account questions, or feedback.

Email [email protected]
We respond within 24 hours.
General Inquiries [email protected]
Partnerships, press, and other questions.
Dispensary Partners List your dispensary
Join the Weedeliver platform.
Phone 202-600-9083
For urgent order issues.

Virtual Budtender
Hey! I'm your virtual budtender - ask me about strains, effects, or check on a recent order.